Exchange & Replacements Policy
Wrong size, wrong colour - No Problem!If there was mistake from our side (i.e. wrong size and/or wrong colour delivered) in the product that you received, we will bear the return shipping charges (not exceeding the shipping charges charged at the time of sale) and re-shipping charges.
If you made a mistake while placing the order, please get in touch with us urgently to change the order. It is easier to change the product before it is shipped. You can contact us during office hours by call / SMS / Whatsapp on +919810109650 or email us on sachdevaautotraders@gmail.com and we will be happy to change your order.
Just make sure that the product is not used and has all the original tags still attached. Items repacked, tags removed etc won't be replaced. Replacements must include all tags, packaging and be shipped in a sturdy shipping box. Ideally return the product in the same box you received it in. Items received that do not meet these criteria will not be accepted and will be sent back to you (after collecting reshipping charges from you, if any). Product must be shipped back within 48hrs of receiving the product. Any late claims will not be entertained.
Points to keep in mind:
Size replacement can be done only once. Repeated replacements will not be permitted.
Exchange / Replacement for spares (sprockets, spark plugs, air filters) is not permitted.
Return of any product that was not or never sold by us, will not be accepted.
In case of any manufacturing issue, it must be brought to our notice by email to sachdevaautotraders@gmail.com within 3 days from receipt of the material. We will be happy to help you out in making a warranty claim with manufacturer. For more information about warranty, head to sachdevaautotraders.com/warranty.